Privacy Policy

1. Introduction

MEDNOR LAB PRIVATE LIMITED ("MEDNOR LAB", "we", "us", or "our") operates this website. This Privacy Policy explains how we collect, use, store and protect information you provide when using this website or contacting us.

2. Scope

This policy applies to information collected through this website, our enquiry forms, WhatsApp interactions and telephone communications. It does not apply to third-party websites linked from this site.

3. Information We Collect

3.1 Information You Provide Voluntarily

When you submit an enquiry form, you may provide: full name, mobile number, email address, company or organisation name, city or state, enquiry type, message content and preferred contact method.

3.2 Product Enquiry Information

When you submit a product enquiry, we additionally collect the product name, product category and required quantity you specify.

3.3 Phone and WhatsApp Communications

When you contact us by phone or WhatsApp, we may retain a record of the communication for the purpose of responding to your enquiry.

3.4 Technical Information

Our hosting provider (Netlify) may automatically collect standard web server log data including IP addresses, browser type, referring URLs and pages visited. This is collected at the infrastructure level for security and operational purposes.

4. Cookies and Local Storage

This website does not currently deploy marketing cookies or tracking pixels. Netlify may set technical cookies necessary for form submission and website operation. If analytics tools are added in future, this policy will be updated accordingly.

5. External Services

This website includes a link to Google Maps for location and directions purposes. Clicking this link will take you to Google's services, which are subject to Google's own privacy policy. We do not embed a live Google Maps widget that loads Google scripts without your interaction.

6. Netlify Hosting and Forms

This website is hosted on Netlify. Form submissions are processed and stored through Netlify Forms. Netlify's privacy policy governs the handling of form submission data at the infrastructure level. A contracted transactional email delivery provider may process the details needed to send MEDNOR LAB a submission alert and, when you provide an email address, send you a receipt. We access form submissions to respond to your enquiries.

7. How We Use Your Information

We use the information you provide solely to: respond to your enquiry, provide product or business information you have requested, and communicate with you through your preferred contact method. We do not use your information for unsolicited marketing without your consent.

8. Security

We take reasonable technical and organisational measures to protect information submitted through this website. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Service Providers

We use Netlify as our hosting and form processing provider and a contracted transactional email provider for enquiry notifications. We do not sell, rent or disclose your personal information to third parties for marketing purposes.

10. Disclosure

We will not disclose your personal information except where required by applicable law, court order or regulatory obligation, or where necessary to protect our legal rights.

11. Data Retention

We retain enquiry information for as long as reasonably necessary to respond to your enquiry and for legitimate business record-keeping purposes, subject to applicable legal requirements. You may request deletion of your information as described below.

12. Your Rights

You may request access to, correction of, or deletion of personal information you have submitted through this website. To make such a request, please contact us through the Contact page, by telephone at +91 87896 48615, or by post to our registered address.

13. Children's Privacy

This website is intended for business and healthcare professional use. We do not knowingly collect personal information from children under 18 years of age.

14. Third-Party Websites

Links on this website to external sites (including Google Maps and WhatsApp) are provided for convenience. We are not responsible for the privacy practices of those websites.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

16. Contact and Grievance

For privacy-related enquiries or complaints, please contact us through the Contact page on this website, by telephone at +91 87896 48615, or by post to: MEDNOR LAB PRIVATE LIMITED, 3/224, FF, Sector 3 Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India.

17. Governing Law

This Privacy Policy is governed by the laws of India, including applicable provisions of the Information Technology Act, 2000 and rules thereunder. Any disputes shall be subject to the jurisdiction of competent courts in India.

This policy has been prepared in good faith based on current website operations. Legal review may supersede the online policy where required by applicable law.